ORDERS & DELIVERIES

Orders Outside the Netherlands, see WHERE DO YOU DELIVER AND IS IT FREE DELIVERY, IF NOT WHAT ARE YOUR POSTAL CHARGES? for specific amount matrix for exact entry criteria for paid/free shipping.

When your parcel has left our warehouse, you will receive an email from the courier providing you with a tracking number. You can use this reference number to view the status of your parcel on the courier’s website and view when it’s likely to arrive.

All Netherlands deliveries are made with Post NL couriers. You can use their website www.postnl.nl to track your parcel. If you require any further assistance please speak to our Customer Care team who can contact Post NL couriers on your behalf.

PLEASE NOTE:

We’re committed to getting your order to you as quickly as possible, but sometimes goods maybe subject to delays which are beyond our control. Please note occasionally due to unforeseen circumstances and weather conditions, delivery may be delayed. We will try to inform you of any complications however if you’re concerned we recommend checking your tracking number on the courier’s website for updates.

*SALE* PLEASE NOTE: that during sale and promotional periods it is not always possible to adhere to our normal delivery time scales, due to the high volume of orders received. While we will try to get your order out to you as soon as possible please bear with us during this time.

Please note the estimated time for deliveries are based on working days from the date of purchase (Monday - Friday). If you haven't received your order within this time our Customer Care team will be happy to locate your order for you. Before getting in touch, have you:

- Checked your confirmation email to ensure we have the correct delivery address for your parcel and that your contact details are up date;

- Checked if you received a text message, email or attempted calling card from the courier. Your parcel maybe awaiting collection at your local delivery depot or you may need to rearrange delivery;

- Checked with your neighbours to see if they have accepted the parcel on your behalf;

- Looked in safe areas around your delivery address where the delivery driver may have left your parcel e.g. behind a bin or in a shed, garage or porch.

If you are still unable to locate your parcel please contact our Customer Care team.

*PLEASE NOTE: when ordering during our sale periods all orders within the Netherlands, Europe, USA and Rest of The World will take additional days to arrive which we will try be advertise. We hope that our customers will understand that during this busy period our normal delivery times are not available and to expect their order later than usual. Thank you for your patience.

If you have provided an incorrect/ incomplete delivery address or you're struggling to have the order delivered please contact our Customer Care team.

All the countries we deliver to and Free delivery qualification can be viewed in the following Country/Delivery table:

Country

Free Delivery Above

Delivery costs for orders
below free delivery amount

Charges per extra Kilos, when weight greater than 30kg

Estimated Delivery Days

Belgium

Free Delivery above €50

Delivery Time 1 - 2 Days

6,75

N/A

1 - 2

Bulgaria

Free Delivery above €200

Delivery Time 4 - 7 Days

23,00

N/A

4 - 7

Denmark

Free Delivery above €120

Delivery Time 3 - 4 Days

12,00

N/A

3 - 4

Germany

Free Delivery above €50

Delivery Time 2 - 3 Days

7,00

N/A

2 - 3

Estonia

Free Delivery above €200

Delivery Time 4 - 6 Days

23,00

N/A

4 - 6

Finland

Free Delivery above €155

Delivery Time 2 - 4 Days

16,25

N/A

2 - 4

France

Free Delivery above €120

Delivery Time 2 - 3 Days

11,75

N/A

2 - 3

Greece

Free Delivery above €200

Delivery Time 3 - 6 Days

24,50

N/A

3 - 6

Hungary

Free Delivery above €155

Delivery Time 3 - 5 Days

17,25

N/A

3 - 5

Ireland

Free Delivery above €155

Delivery Time 2 - 3 Days

16,25

N/A

2 - 3

Italy

Free Delivery above €120

Delivery Time 3 - 5 Days

12,75

N/A

3 - 5

Latvia

Free Delivery above €200

Delivery Time 3 - 6 Days

22,00

N/A

3 - 6

Lithuania

Free Delivery above €200

Delivery Time 4 - 6 Days

22,00

N/A

4 - 6

Luxemburg

Free Delivery above €120

Delivery Time 4 - 6 Days

9,50

N/A

4 - 6

Netherlands

Free Delivery above €50

Next Day Delivery Day

5,25

N/A

1

Austria

Free Delivery above €120

Delivery Time 2 - 3 Days

12,00

N/A

2 - 3

Poland

Free Delivery above €155

Delivery Time 2 - 5 Days

17,25

N/A

2 - 5

Portugal

Free Delivery above €155

Delivery Time 3 - 5 Days

15,50

N/A

3 - 5

Romania

Free Delivery above €200

Delivery Time 4 - 7 Days

20,50

N/A

4 - 7

Malta

Free Delivery above €155

Delivery Time 4 - 6 Days

18,84

N/A

4 - 6

Monaco

Free Delivery above €120 Delivery Time 2 - 3 Days

 

13,00

N/A

2 - 3

Slovenia

Free Delivery above €155

Delivery Time 3 - 5 Days

17,25

N/A

3 - 5

Slovakia

Free Delivery above €120

Delivery Time 3 - 5 Days

14,50

N/A

3 - 5

Spain

Free Delivery above €120

Delivery Time 3 - 5 Days

13,50

N/A

3 - 5

Czech Republic

Free Delivery above €120

Delivery Time 3 - 5 Days

14,50

N/A

3 - 5

UK

Free Delivery above €120

Delivery Time 2 - 3 Days

9,75

N/A

2 - 3

Sweden

Free Delivery above €155

Delivery Time 2 - 3 Days

17,50

N/A

2 - 3

Norway

Free Delivery above €200

Delivery Time 2 - 4 Days

18,84

1,63

2 - 4

Switzerland

Free Delivery above €200

Delivery Time 2 - 3 Days

18,84

1,63

2 - 3

Rest of Europe

Free Delivery above €200

Delivery Time 8 - 10 Days

18,84

1,63

8 - 10

US

Free Delivery above €200

Delivery Time 3 - 6 Days

20,40

3,90

3 - 6

Australia

Free Delivery above €200

Delivery Time 6 - 8 Days

20,40

3,90

6 - 8

Brazil

Free Delivery above €200

Delivery Time 6 - 8 Days

20,40

3,90

6 - 8

Canada

Free Delivery above €200

Delivery Time 5 - 6 Days

20,40

3,90

5 - 6

China

Free Delivery above €200

Delivery Time 9 - 15 Days

20,40

3,90

9 - 15

Hongkong

Free Delivery above €200

Delivery Time 4 - 6 Days

20,40

3,90

4 - 6

Japan

Free Delivery above €200

Delivery Time 4 - 7 Days

20,40

3,90

4 - 7

New-Zealand

Free Delivery above €200

Delivery Time 5 - 7 Days

20,40

3,90

5 - 7

South Africa

Free Delivery above €200

Delivery Time 5 - 8 Days

20,40

3,90

5 - 8

Rest of the world

Free Delivery above €200

Delivery Time 6 - 15 Days

20,40

3,90

6 - 15

Please note – for Non EU countries and packages weighting more than 30kg, extra charges will be incurred by the customer per extra kilo. Our free delivery service only applies to packages less than 30kg.

All orders in Netherlands will be delivered by PostNL, for Europe, Post NL Partners will deliver your package. Every parcel that we send out is tracked and will require a signature upon delivery.
If you would like further information on the delivery of your order please contact our Customer Care team and a member of the team will be happy to advise.